SUMMARY:

Responsible for serving the guests in a manner that upholds the standards of the hotel. This includes quality set up and maintenance of the Banquet Rooms and a positive interaction with the guests. An ability to satisfy guest needs and desires. All the above mentioned must be accomplished while operating as a team member.

ESSENTIAL FUNCTIONS:

• To demonstrate a good standard of social skills to the guest and your working colleagues.
• To familiarize yourself with your department standards of performance and to be able to demonstrate their application.
• To arrive for your working shift on time as per your departmental schedule wearing your uniform that does not deviate from the hotel standard. Uniforms should be spotless and well pressed.
• To maintain a high standard of personnel appearance and grooming at all times during your working shift.
• To anticipate guest dissatisfaction and to take the appropriate action ensuring that all incidents are reported to your supervisor/head of department
• To familiarize yourself with all hotel products and services offered to our guest and to take every opportunity to maximize hotel sales.
• To have good knowledge of activities within the hotel and tourist related matters for guest information.
• To inform the Banquet Supervisor of your whereabouts at all times.
• To demonstrate a working knowledge of fire prevention and to act upon your departmental fire procedures in the event of a fire.
• To familiarize yourself with your departmental hurricane procedures and to be able to demonstrate their application in the event of a hurricane warning.
• To act on your responsibilities detailed in the hotel health and safety policies.
• To ensure that all accidents or near accidents caused by departmental hazard are reported to your supervisor/head of the department.
• To familiarize yourself with and act upon the hotel standards for staff discipline and grievance matters.
• To be security conscious at all times with respect to guests/staff/hotel property and to report any suspicious circumstances to your supervisor/head of department.
• To attend any meetings that may be beneficial to your or your department on request from your supervisor/head of department.
• To attend any training sessions/course that may be beneficial to the development of your working knowledge or skills.
• To cooperate and communicate with your colleagues, supervisor/head of department and management to ensure effective departmental teamwork.
• To carry out any other reasonable tasks requested by your supervisor/head of department or management.

DAILY DUTIES:

• Prep function rooms according to BEO’s and Banquet Manager/Captains’ instructions.
• Always display a pleasant disposition and positive attitude upon guests’ arrival.
• Constantly monitor tables for cocktail or water refills or any other guests’ need.
• Service the tables appropriately after each course.
• Cleaning and servicing the banquet areas after each function and leaving each room in good, clean order.
• Make sure that assigned banquet functions are setup/reset for the following day, if needed.

EQUIPMENT USED:

• Chaffing dishes, linen, heat lamps carving boards, silverware, flatware, glassware, Serving trays, props and signage for buffets.

QUALIFICATIONS:

• Minimum 3 years of experience as a Banquet Server.
• Previous experience in upscale dining is preferred.
• Flexibility to work in shifts, including weekends, evenings, and holidays.
• Understanding of hygiene and food safety rules.
• Physical ability and stamina to carry heavy trays and stand for long hours.

• Friendly, responsible, and punctual.
• Customer Services Oriented.
• Excellent communication skills.
• Ability to multi-task.
• Attention to detail, cleanliness, and safety.

EDUCATION:

• High School degree, GED or Equivalent.

LANGUAGE SKILLS:

• Excellent verbal communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergency situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exerting up to 50 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, balance, carry, push, pull, or otherwise move objects.
• Ability to be mobile for a minimum of 6 hours.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.