SUMMARY:

The Security Officer is responsible for ensuring the safety and security of all guests, employees and visitors of the National Hotel. This individual ensures that all guests, employees and visitors are following hotel policies and rules. Additionally, the Security Officer protects the hotel, employees and guest property from theft, misuse and vandalism.

RESPONSIBILITIES:

• Enforce all rules, policies and Gale Hotel Standards.
• Protect the hotel, employees and guest’s property from theft, misuse, and vandalism.
• Respond to medical emergencies.
• Call the police or fire department in case of emergency.
• Respond to internal/external calls and requests.
• Conduct security/safety related investigations.
• Complete security/safety related reports immediately following an incident.
• Accurately maintain a chronological log of activities and observations on a daily basis.
• Programming and interrogating guest room door locks.
• Service Opening and Decoding guest room safes.
• Conduct daily safety inspections.
• Conduct patrols throughout the property; be vigilant of safety hazards, suspicious acts, and guests in need of assistance.
• Issue keys and radios to authorized personnel in accordance with departmental policy.
• Monitoring the video surveillance system.
• Respond to alarms and investigate the cause of the alarm activation.
• Monitoring the activities of employees to ensure rules and regulations contained in the Employee handbook relative to safety and security are followed.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of the premises.
• Conduct bag checks of all employees entering or exiting the property in accordance with company policy.
• Monitoring the activities of vendors and contractors.
• Respond to all lock issues.
• Assist guests with directions or information.
• Arrange for reasonable accommodation for person(s) with disabilities.
• Assist person(s) with a disability.
• Comply with all applicable deferral, state and local laws and ordinances as they apply to the hotel, guests and employees.
• Implement management company and Hotel’s safety and emergency policies and procedures (i.e., evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA Hazcom, program, including safe lifting techniques.
• All Security officers are required to abide by all Safety rules and ensure they perform each task by practicing safe work habits.
• Efficiently and quickly assist guests in solving unusual problems as required.
• Immediately report all violations of hotel and company policy to your supervisor or department head.
• Escort personnel during the transfer of currency and witness cash drops when requested.
• Perform assigned shipping & receiving duties.
• All associates are required to follow the professional appearance standards established by The National Hotel. Please take pride and great care in your personal appearance, as you are a direct reflection of our company.
• As a Hospitality Employee you must be willing to assist with all demands within the scope of what is being asked to do. As long as there is no violation of policies and or code of ethics.
• Security officers must be vigilant and alert at all times and cannot sleep on the job.

QUALIFICATIONS:

• High School Completion and or Higher learning preferable.
• Minimum of 1 years’ experience as a security officer preferably in a five-star international hotel.
• Knowledge of Window based software.
• Ability to speak English clearly.
• Ability to read and write English.
• Friendly and caring personality.
• Listening skills.
• Adaptability/Flexibility.
• Concern for quality.
• Influence.
• Initiative.
• Managing performance.
• Teamwork/Cooperation.
• Cross cultural sensitivity.
• Interpersonal skills.
• Customer service orientation.
• Listening and oral skills.
• Written skills.

EDUCATION:

• High School Completion and or Higher learning preferable.

LANGUAGE SKILLS:

• Ability to speak English clearly, distinctly, and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms.
• Proficiency in effectively presenting information and responding to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, or German is preferred.

REASONING ABILITY:

• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds at times.
• Ability to travel throughout the facility as required to conduct safety inspections.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job is primarily performed in an office environment with a moderate noise level. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.