SUMMARY:

The Houseman is responsible for keeping hotel public areas clean such as hallways, meeting rooms, and lobbies. You will also make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, and bedding, and complete any special projects as directed by housekeeping managers.

RESPONSIBILITIES:

• Maintain the cleanliness of the guest rooms and hallways, the lobby, and other workspaces.
• Deliver requested amenities such as rollaway beds, cribs, blankets, etc. to guest rooms.
• Check all allocated floors at the start of each shift and during the day to collect garbage, soiled linen, and other items as directed by management.
• Clean and restock all hotel guest rooms, including changing linens and dusting.
• Restock linen supply on each floor by transporting clean linen to the housekeeping storage facilities.
• Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests.
• Report all maintenance and repair issues to management.
• Ensure all areas of the hotel are secure and safe.
• Follow hotel security guidelines.
• Perform any other duties requested by Supervisor/ Management.

QUALIFICATIONS:

• Minimum 1 year of experience in Housekeeping or Janitorial Services in a Hotel or similar role.
• Able to lift and carry heavy objects such as furniture and luggage.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Ability to use industrial cleaning equipment and products.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Stamina to handle the physical demands of the job.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• Strong interpersonal and problem-solving abilities.
• Ability to follow instructions and procedures.

EDUCATION:

• High School degree, GED or Equivalent.

LANGUAGE SKILLS:

• Excellent verbal communication skills in English and Spanish Preferred (communication skills, with the ability to interact effectively with guests, associates, and external partners).
• Ability to work well under pressure and respond quickly and effectively to emergencies.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must be able to lift 50-75+ lbs.
• Must be able to push, pull, carry, and twist with heavy objects and linens.
• Walking and stair climbing while lifting and standing over extended periods.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.