Job Title: Housekeeping Supervisor

Reports To: Director of Housekeeping

FLSA Status: Non-Exempt

SUMMARY:

The Housekeeping Supervisor’s responsibilities include assigning tasks to the housekeeping staff, identifying and reporting cases of tardiness, and monitoring cleaning supplies.

RESPONSIBILITIES:

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
• Providing training to the housekeeping staff.
• Oversee staff daily.
• Check rooms and common areas, including stairways and lounge areas, for cleanliness.
• Schedule shifts and arrange for replacements in cases of absence.
• Motivate team members and resolve any issues that occur on the job.
• Investigating and addressing complaints regarding poor housekeeping service.
• Respond to customer complaints and special requests.
• Monitor and replenish cleaning products stock including floor cleaner, bleach, and rubber gloves.
• Participate in large cleaning projects as required.
• Inform management of any equipment or furniture in need of repair.
• Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
• Ensure compliance with safety and sanitation policies in all areas.
• Able to open and close the house when needed.
• Able to cover Room attendant/ houseman callouts if needed.
• Perform any other duties requested by Management.

QUALIFICATIONS:

• Minimum 2 years of experience as a Housekeeping Supervisor in a Hotel or similar role.
• Proficient in all Microsoft Office applications.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Ability to use industrial cleaning equipment and products.
• Knowledge of various cleaning chemicals and supplies.
• Excellent organizational and team management skills.
• Stamina to handle the physical demands of the job.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.

EDUCATION:

• High School degree, GED or Equivalent.