Job Title: Housekeeping Manager

Department: Housekeeping

Reports To: Director of Housekeeping

FLSA Status: Exempt

SUMMARY:

Responsible for ensuring that the housekeeping staff maintains a clean, safe, and comfortable environment for guests within the property or other hospitality establishments facilities. They coordinate the activities of housekeeping staff to ensure that the environment exceeds the standards of habitability as set by both Menin Hospitality and/or health standards-setting organizations. This individual is tasked with motivating, training, and coaching of all housekeeping members. They address complaints from staff members about situations preventing or inhibiting their utmost performance. They ensure housekeeping supplies and equipment are always available when they are needed by keeping accurate inventory-controlled practices of all housekeeping supplies.

RESPONSIBILITIES:

• Overseeing the daily operations of housekeeping staff including hiring, training, scheduling, and evaluating performance.
• Perform daily inspections of guest rooms and common areas to ensure the best possible service is rendered consistently.
• Recruit, hire, and train all new housekeeping associates.
• Ensuring that all housekeeping activities are performed in accordance with industry standards and regulations.
• Developing and implementing policies and procedures for the housekeeping department as well as identifying all training needs and developing training programs according to those needs.
• Maintaining inventory of cleaning supplies and equipment and ordering new supplies as needed.
• Ensuring that all housekeeping staff are properly trained in the use of cleaning equipment and chemicals.
• Ensuring that all guest rooms and public areas are clean and well-maintained.
• Responding to guest complaints and requests in a timely and professional manner.
• Develop networking opportunities through active participation in professional associations’ activities and events.
• Attend staff meetings, performing daily pre-shift meetings and other meetings as needed.
• Maintain strong communication with other departments, particularly the laundry, engineering, and front office departments.
• Perform other duties as requested by management.

QUALIFICATIONS:

• Minimum 3 years combined experience in a hotel/condo property of similar size and quality.
• Requires advanced knowledge of Building Management, and software such as OnQ, Alice, Kipsu, Hotel Effectiveness, and Paycom.
• Must be highly organized, and results-oriented, with the ability to be flexible and work well under pressure in a fast-paced, changing environment.
• Fluency in job-related English both verbal and non-verbal.
• Ability to work a varied schedule that may include evenings, nights, holidays, and weekends if necessary.
• Possess effective communication skills, and a clear understanding of guest service in a hotel environment and demonstrate leadership abilities.
• Ability to handle pressure and work in a fast-paced environment.
• Excellent management and leadership skills.

EDUCATION:

• Bachelor's degree in Engineering or related field.

LANGUAGE SKILLS:

• Excellent verbal and written communication skills in English and Spanish (preferred).

REASONING ABILITY:

• Excellent verbal and written communication skills, with the ability to interact effectively with guests, associates, and external partners.
• Ability to work well under pressure and respond quickly and effectively to emergency situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Must be able to push/pull/lift to 50 pounds.
• Jobs frequently require the use of arms, hands, and fingers.
• Requires walking, sitting, crouching, kneeling, standing.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

The above job description describes the primary duties and qualifications for this position. The company reserves the right to modify, add, or remove duties and other duties as necessary.

The position is an at-will position and subject to termination with or without cause or notice.